Help & FAQ
Everything you need to know about using EXIF.pro to extract metadata from your images and videos.
Quick Start Guide
1. Upload Files
Drag and drop your images or videos, or click to browse and select files from your device.
2. View Metadata
Instantly see comprehensive metadata including camera settings, GPS data, and technical details.
3. Export Data
Copy metadata to clipboard or download as JSON for further analysis.
Supported File Formats
Image Formats
Extract EXIF data, camera settings, GPS coordinates, and technical specifications from all major image formats.
Video Formats
Analyze video metadata including codec information, resolution, frame rate, duration, and container details.
Frequently Asked Questions
Is EXIF.pro really free?
Yes, EXIF.pro is completely free to use. There are no hidden costs, subscriptions, or premium features. You can analyze unlimited files without any restrictions.
How secure is my data?
Your data is completely secure. All processing happens locally in your browser using JavaScript. Your files never leave your device and are never uploaded to our servers.
Do I need to create an account?
No account required! EXIF.pro works entirely in your browser without any registration or login process. Just open the website and start analyzing your files immediately.
What metadata can I extract?
For images: Camera settings, GPS coordinates, timestamps, lens information, flash settings, and more. For videos: Codec details, resolution, frame rate, duration, bitrate, and container information.
Can I remove metadata from files?
Currently, EXIF.pro focuses on viewing and analyzing metadata. For metadata removal, we recommend using dedicated tools that can safely strip EXIF data while preserving image quality.
What browsers are supported?
EXIF.pro works on all modern browsers including Chrome, Firefox, Safari, and Edge. JavaScript must be enabled for the tool to function properly.
Privacy & Security
What We Do
- • Process files entirely in your browser
- • Display metadata in a user-friendly format
- • Provide export options for metadata
- • Maintain a fast, responsive interface
What We Don't Do
- • Upload or store your files
- • Collect personal information
- • Track your usage patterns
- • Share data with third parties
Troubleshooting
File not loading?
Make sure your file is in a supported format and not corrupted. Try refreshing the page and uploading again. Large files may take a moment to process.
No metadata showing?
Some files may not contain metadata, especially if they've been processed by other tools. Try with a fresh photo from your camera or smartphone.
Tool not working?
Ensure JavaScript is enabled in your browser. Try clearing your browser cache or using a different browser. Make sure you're using a modern, updated browser.
Still Need Help?
If you can't find the answer you're looking for, feel free to reach out to us.
Contact Support